Customer Center and Support on Win Unique

Log in to your account, click “My Account”, then “Documents”, and then select “Add”.

Once you submit all the necessary documents, it may take about 4 days for our department to process your information.

• Don’t forget to make sure that the photo on each document meets our requirements;
• Click on the question mark icon next to each document to familiarize yourself with the casino’s requirements.

To open an active account, the participant should upload a document with a photo (necessarily with the front and back sides) and a receipt for utilities. You can use an identity card or the passport as a photo document. The utility bill must include the address certifying the place of residence.

Online gambling platforms are required to comply with international standards to combat financial crimes such as money laundering, terror financing, and fraud. To comply with the law, casinos must take the necessary measures to ensure that participants play under their own names.

Participants are required to upload snapshots of all the credit cards they have used to fund their casino account over the past 9 months. If the participant does not have a card that he used earlier, he needs to submit a document from his bank that confirms that he really had the aforementioned card, but it is currently unavailable. This document must contain both the first 4 and the last 4 digits of the card.

Bonuses are displayed in the participant’s personal account. Participants should go to the “My Account” section and select either “Bonuses” or “Available bonuses”.

The bonus will become available as soon as the user clicks on the “Get bonus” button. However, before starting to use the new bonus, the user must make sure that they do not have any other current bonuses. Only one bonus can be active at a time. If the participant already has a valid bonus, the system will automatically cancel it and replace it with a new one. The bonus balance will also be reset to zero, as each participant can use only one bonus at a time.

For a bonus granted before the first deposit, it is required to deposit 150 times the wagering amount. The remaining bonuses must be wagered 50 times (regular free funds, standard free spins and welcome free spins), 40 times (welcome Deposit bonus) and 30 times (regular deposit bonus). After the wagering is completed, the amount won will be available for withdrawal.

For a bonus granted before the first deposit, it is required to deposit 150 times the wagering amount. The remaining bonuses must be wagered 50 times (regular free funds, standard free spins and welcome free spins), 40 times (welcome Deposit bonus) and 30 times (regular deposit bonus). After the wagering is completed, the amount won will be available for withdrawal.

No. The withdrawal conditions for all bonuses depend on the VIP status of the participant at the time the free bonuses are issued. The requirements are as follows:

• Non-VIP, Bronze and Chrome. You can withdraw an amount 5 times the bonus amount (minus the bonus);
• Silver, gold and platinum. You can withdraw an amount 10 times the bonus amount (minus the bonus);
• Diamond and Red diamonds. You can withdraw an amount 15 times the bonus amount (minus the bonus).

It may take up to 2 business days for the Finance Department to approve the withdrawal request. As well as a bank with up to 5 days for the transfer.

After the withdrawal request is confirmed by the casino, it remains only to wait for the bank to process it and transfer the money to the account, which may take from 3 to 5 business days, depending on the location of the bank.

The minimum withdrawal amount is 100 euros for a bank transfer and 100 euros for using alternative methods.

Please disable your VPN service and try again on a computer with the latest version of Google Chrome. If the problem persists, you can try various options to find out if the system will accept it. You can also download the missing documents to fully verify your account and make sure that the bank has activated the 3DS process, which is a security system from the bank.

Yes, the participant can cancel the withdrawal of funds from the account. Click “My ” and “ Account Withdrawal of funds”.

Please note that the casino does not allow combining bonuses, so a player cannot claim more than one bonus at once. Every time a player activates a certain bonus, it will be visible in his casino account. Players must use the bonus before it ends before they can request a new one.

Please visit the casino’s website and select the “All Games” section. To search for a game, enter its name in the “Search” line. It is also possible to select a specific developer and sort the games alphabetically, payouts, popularity, volatility, and date of addition.

Make sure that certain filters are not activated, such as the developer filter, before repeating the search. If the desired game is still not displayed, the player can contact Unique casino customer support with a suggestion to enable it in the future. However, the casino offers thousands of games for the enjoyment of users.

Players should disable the VPN and try to log in again using a computer with the latest version of Google Chrome. If this does not help, it is recommended to clear the browser cache and cookies, and then log in to your account again. If a player’s bet or balance has been lost, they should wait a few minutes before trying to log in again. When the player logs back into his account with the correct technical settings, the system can restore all the data on its own.

Bonus spins will appear not on the main balance, but in the corresponding game. Please open it directly and enjoy the free spins.